As a Customer Care Team Lead for Eastern Europe and Poland you are responsible for 10 Team Support Experts and 3 Specialists. You will guide your team with regular meetings, coaching, support and motivation whilst helping to achieve company goals.
- Maintain a constant flow of information within the team and the Senior Team Lead
- Guide your employees by providing regular feedback and support, especially when dealing with difficult customer issues and incidents
- Present KPI targets to the Team and monitor progress against plan in Performance talks
- Ensure process and work instruction adherence
- Prepare reports and control your team's goals, you will supervise your markets and team's key performance indicators
- You handle multiple challenges at the same time establishing a big picture and share it with your Senior Team Lead and other stakeholders
- You support stakeholders in the implementation of new products, processes and partners
- You work with the Team's wellbeing with atmosphere boosting activities, and work with zBeat actions.
- Support the recruiting team and take over planning activities like the onboarding for new employees and the team's schedule as well as vacation and the backup setup
- You have already gained experience in the planning and implementation of projects and have been able to prove your stakeholder management skills, ideally you also already have some management experience
- Reliability and a sense of responsibility are among your strengths, and you enjoy motivating and supporting employees in the accomplishment of their tasks and in their personal development.
- You have very good organizational and time management skills and have already developed a very good understanding of KPIs.
- Strong communication skills and business fluent English
- Enjoy motivating and supporting your employees and helping them to work in a customer-oriented manner
- Ensure transparent communication at all times
- Experienced handling of the PC and the common G Suite products
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Sounds good? We are looking forward to your application before end of business 21.05.2023
Please note that all applications must be completed using the online form - we do not accept applications via e-mail.
Zalando bietet eine Reihe von Vorteilen, hier ist ein Überblick darüber, was du erwarten kannst. Frag deinen Talent Acquisition Partner, um mehr über unser Angebot zu erfahren.
- Mitarbeiter*innen-Aktienprogramm.
- 40% Rabatt auf Mode- und Beautyprodukte, die von Zalando verkauft und versendet werden, 30% Rabatt auf die Zalando Lounge, Rabatte bei externen Partnern.
- Zwei Tage bezahlter Urlaub pro Jahr für ehrenamtliche Tätigkeiten.
- Hybrides Arbeitsmodell, 60% (oder mehr) Homeoffice-Anteil pro Woche und Flexible Arbeitszeiten, wobei es jedem Team freisteht, seine Zusammenarbeit bestmöglich zu unterstützen.
- Pro Kalenderjahr kannst du 30 Tage aus dem Ausland arbeiten.
- Mindestens 27 Urlaubstage pro Kalenderjahr.
- Umzugsunterstützung (nach vorheriger Vereinbarung)
- Familiendienstleistungen, einschließlich Beratung und Unterstützung.
- Optionen für Gesundheit und Wohlbefinden (z.B. Gympass).
- Support für geistiges Wohlbefinden und Coaching verfügbar.
- Förderung deiner Entwicklung durch unsere Zalando-Trainingsplattform und halbjährliche Peer-to-Peer-Leistungsbeurteilung.
Erfahre hier alles über Zalando und unsere Werte: https://jobs.zalando.com/de/?gh_src=22377bdd1us