As Customer Service Supervisor, you’ll play a key role in the Customer Service for the region North-East within ASICS.
ASICS isn’t just any big company. We like to think we’re not set in our ways, and if you can help us build on our processes by thinking outside the box – we’ll always listen.
We’ll give you all the support you need to develop your leadership skills along the way too, thanks to our innovative Learning & Development programme.
Based at our Neuss (Germany) and reporting to Andrea Hajdu your Key Individual Responsibilities are
- Support in improving quality service by recommending improved processes.
- Support systems implementations/ modification etc.
- Organize and coordinate the Customer Service Team workload redirecting activity as appropriate to maximize work efficiency.
- Manage the Customer Service Team resource, attendance and absence, to ensure sufficient cover to meet business needs.
- Manage, motivate and develop Customer Service Team by providing clear structure, guidance and direction
- Attend several key meetings on a weekly and monthly basis.
- Monitoring performance of direct reports.
- Stay with close contact to Sales Team to ensure the best service to the customers
- Best in class in technical and professional expertise in order to provide outstanding customer experience.
- Process customer orders and follow up on their status
- Professionally manage returns, credit and claims.
- Maintaining records of all transactions dealing with customer orders.
- Maintain strong communication with internal (Supply Chain, Sales, Finance...) and external partners.
- Meet with key customers to review performance and address issues.
- Professionally interacts with clients, building positive relationships.
- Coordinate and supports Strategic Accounts Manager in seasonal forecasting process and deliverables.
- To ensure that all the correct VAS Customer requirements are fully understood and met by the DC.
- Order Book Management per the guidelines and KPIs of the Orderbook team.
- Support Customer Service Team Lead
- Provide any needed report to Customer Service and O2C Management
More about you.
- > 4 year of professional experience in a related field or related studies.
- Should be able to speak “sales and orderbooks”, since this person will be working in close contact with sales and the Orderbook team.
- Excellent analytical skills.
- Excellent working knowledge of SAP FMS (AFS), BI Analysis and supply chain processes advantageous.
- Excellent English and (local language) skills, written and spoken.
- Excellent level MS Office essential.
- Excellent usage of reporting tools.
How we’ll help you.
Your well-being is our top priority. That’s why we’ll provide you with these resources to help you achieve and maintain a sound mind in a sound body.
- Free fitness in our office. We'll reimburse you for keeping a sound mind and body.
- Calm app. Unlimited access to help develop your mental fitness through sleep, mindfulness and meditation.
- Runkeeper Go™ app. Free premium subscription to our running app.
- Employee wellness programme. Free virtual mindfulness sessions, online yoga, bootcamp classes and Lunch & Learn sessions.
- Employee Assistance Program. A external company that offers professional psychological assistance and meditation classes.
We are ASICS. And our five letters have meaning. ‘Anima Sana in Corpore Sano’ or a Sound Mind in a Sound Body. We’re committed to supporting more people to experience the transformative power of movement.
So, this is your chance to join a truly purpose-driven brand, and become part of a family. You’ll join a company focused on creating an inclusive environment that fosters diversity and individualism, healthy bodies and healthy minds.
We look forward to receiving your application online – just send your CV and motivation letter via our career page.