🤝 Head of Customer Engagement & Advocacy

Exasol accelerates insights from the world’s data. Our in-memory technology, massively parallel processing (MPP) technology is specifically designed for analytics, enabling businesses to turn data into actionable insights.

At Exasol, we are committed to pushing the boundaries of what is possible in data analytics, and we are looking for passionate individuals to join our team and help share the future of data technology. Join our diverse, remote-first team where more than 30+ languages (and counting!) are spoken, and every voice is valued. We are looking for passionate individuals who thrive on collaboration, innovation, and a shared commitment to help share the future of data technology.

The Head of Customer Advocacy and Community is responsible for building, nurturing, and fostering a vibrant customer community. This includes identifying customer champions, showcasing their success stories, and influencing customer loyalty initiatives.

A key focus of this role is gaining deep insights into our customers, their use cases, and the business value they derive from our product portfolio. Leveraging a deep understanding of the data and analytics market, this role drives active customer storytelling, content creation, and community-building efforts. This enables effective engagement with customers and maintains active relationships with industry analysts and media/press, ensuring our brand and customer success stories are well-represented.

Key Responsibilities:

• Develop and execute a comprehensive strategy to cultivate a thriving online and offline community of data professionals who love Exasol.
• Identify, celebrate, and empower customer champions, showcasing their success stories and amplifying their voices through various channels.
• Craft compelling narratives that demonstrate the value of Exasol's solutions, drawing from customer insights and industry trends.
• Organize engaging events, webinars, and community calls that encourage knowledge sharing and collaboration among our users.
• Develop and manage programs that inspire customers to share their experiences and become active promoters of Exasol.
• Gather and analyze feedback to inform product development and ensure our solutions meet the evolving needs of the market.
• Partner with Sales, Marketing, and Product Management to ensure alignment and maximize the impact of community initiatives.

Required Qualifications:

• 5+ years of experience in community management and customer experience.
• Proven track record of building and nurturing online and/or offline communities.
• Excellent communication and interpersonal skills, with the ability to connect with diverse audiences.
• A deep understanding of the data and analytics market, and the challenges faced by data professionals.
• Strong storytelling abilities, with experience in creating compelling content that resonates with target audiences.
• Experience in developing and executing customer advocacy programs.
• A data-driven mindset, with the ability to measure and analyze the impact of community initiatives.

Preferred Qualifications:

• Experience working with developer communities.
• Familiarity with social media and community platforms.
• A background in data analytics or a related field

How We Work at Exasol:

• Own Your Impact: At Exasol, you are not just a cog in the machine; you will step into immediate ownership of projects, driving them forward with a refreshing level of autonomy.
• Thrive in a Global Team: Join a vibrant, international community where diversity is celebrated, collaboration is key, and feedback fuels growth.
• Learn, Grow, Lead: We are invested in your development! Continuous knowledge-sharing, "Coffee and Learn" sessions, exciting events, and dedicated leadership programs empower you to soar.
• Work on Your Terms: Flexibility is the name of the game! Enjoy adaptable hours, remote options, and "workcations" for the ultimate work-life balance.
• Growth That Goes Beyond the Office: Dive into a comprehensive onboarding experience, fun team events, and a deep commitment to diversity and sustainability. We care about your holistic well-being.
• Rewards that Matter: Monthly home office allowance, volunteering options, floating days, and secure pension plans (location-dependent) prove we value your contributions.

Our values drive our unique and inclusive culture, discover how they shape your Exasol experience. Learn more about our core values at Exasol.

About Exasol:

Take the next step in your career journey. Visit www.exasol.com to explore our current job openings and follow us on LinkedIn to see what it is like to work at Exasol.

Exasol is a proud, equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks to life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, race, religion, etc.