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🔥 Jetzt als Senior Systems Engineer, MSP Services bei Jamf bewerben – Standort: Homeoffice
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Jamf
Homeoffice
Stellenausschreibung
At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.
Jamf operates as a choice-based office model. Choose to work in the office, connect 100% remote from your home, or find the blend that works best for you.
This role is remote in Germany. We are only able to accept applications for those based in Germany and have sponsorship to live and work in Germany.
What you’ll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Senior Systems Engineer is responsible for delivering services and support to customers related to the implementation and integration of Jamf products and related technologies.
The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with implementation, workflow enhancements, integrations, and other custom solutions. The Senior Systems Engineer focusses on users wishing to fully utilize or extend Jamf product features, organizations with complex needs, and implementations requiring custom services.
The Senior Systems Engineer provides first-hand assistance to end-users and is responsible for day-to-day interactions with customers during all phases of the customer lifecycle. This position actively participates in the sharing of technical information related to Jamf products and provides feedback to management about customer needs.
As a senior member of the team, the Senior Systems Engineer behaves as a natural mentor and exemplar of the standards Jamf Services holds itself accountable to; technical, administrative and in all interactions with their team, customers and all those they interact with.
What you can expect to do in this role:
- Create user adoption and customer loyalty by performing services including: installation, configurations, integrations, workflow enhancements, and training of Jamf’s products in accordance with current Jamf procedures.
- Assist with the migration of data from an on-premise installation to Premium cloud environment as needed.
- Support customers and the Jamf team during customer engagements.
- Solution architecture and design.
- Project management- liaising with team members, management and clients to ensure projects are competed to Jamf Services standards.
- Maintain and strive to exceed departmental KPIs.
- Contribute to product, systems and platform development and testing.
- Maintain an advanced level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion.
- Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments.
- Build and develop effective solutions for technical and organizational customer challenges as outlined within standard, modular, or custom statements of work.
- Perform administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf internal standards.
- Contribute to and maintain departmental and organizational documentation.
- Provide feedback to other Jamf teams including documenting feature requests and assisting in product issue resolution process.
- Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training).
- Provide mentoring, support, and enablement training to teammates and partners as needed or assigned.
- Act as a project lead for internal projects and departmental initiatives as assigned by management.
- Represent Jamf as a product expert within the Jamf and Apple communities.
- When assigned to an account as the primary product specialist, establish a relationship and manage customer needs as well as deliver services.
- Other duties and special projects as assigned.
What we are looking for:
- Fluent in both German and English.
- Min. 6 years of experience providing iOS and macOS related technical support or training to end-users.
- Min. 4 years of experience as administrator for Jamf products and peripheral technologies.
- Ability to travel up to 20 % both domestic and internationally.
- Min. 3 of server platform experience – Windows and Linux.
- Ability to write and deploy scripts in Bash (or Python/Swift).
- Familiarity of Jamf Product Portfolio.
- Jamf’s Associate, Tech, Admin, and Expert level certificat
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