Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!
At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 19.000 employees worldwide and shape your future at HUGO BOSS!
We are looking for a Customer Advisor (m/f/d) with very good language skills in Italian and German (business fluent) to join our Retail Customer Care team in Metzingen. Are you passionate about fashion and can also inspire our customers? Then a highly motivated, international team is waiting for you!
What you can expect:
- You are the first point of contact for our end customers across all sales channels and common communication channels (telephone, e-mail, live chat, social media) at first and second level
- You independently handle a wide range of questions about our products, processes, orders and complaints
- With a flair for fashion and new trends, you inspire customers with our products and offer competent advice and outfit creation for a wide variety of occasions
- You provide our store employees with quick help and solutions for process-related questions/problems
- In Retail Customer Care, we are the interface between customers and HUGO BOSS. In order to constantly improve the customer journey and customer experience, we are in regular contact with the specialist departments and provide targeted feedback, reports and ideas
Your profile:
- Successfully completed commercial training and first relevant work experience
- Very good language and communication skills in Italian and German, one other European language would be a plus
- Interest in fashion, fashion and trends
- A strong customer focus and a strong team player mentality
- Strong problem-solving skills with a proactive and innovative approach
- Good knowledge and confident handling of common hardware and software as well as a strong technical affinity
- Flexibility and willingness to work in shifts (5-day week between Mon-Sat. 8am-8pm) and in seasonal business (sale phases)
Your benefits:
- Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
- Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
- Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
- Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
- High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
- As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.
We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.