Dein nächster Schritt als Arabic Speaking Customer Service Agent (m/f/d) bei Concentrix in Berlin

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Job Description

Power your game-changing career

Are you looking for a job that suits you and your life? Then this job is just right for you.

In this position as Customer Service Agent, you will be the first point of contact for various customer enquiries, whether by phone, email or chat.

With the following conditions:

Start at the next possible date | full time | 100% home office or location Andreasstraße 10, 10243 Berlin | Monday - Sunday from 08:00 – 24:00 | Arabic (C2) and English (B2) | inbound and outbound | up to 2.500€ gross/month |

Does that fit in with your everyday life? Perfect! Then it's our turn - read on and let us impress you, just as we impress our employees day after day. We’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Career growth and personal development

Whether you are a career changer, re-entering the workforce or a specialized expert - this is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Plus, at Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of specialization and leadership development programmes designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As an Customer Service Agent in our team you will:

• Handle customer enquiries and requests and respond to them according to need and situation.

• Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience.

• Use various tools and systems to identify and resolve customer issues, escalating problems to the appropriate groups when necessary.

• Maintaining certain KPIs to ensure better Customer efficiency support

• Assisting Customers and Users in technical enquiries and raising their concerns to the related Subject matter expert technical team when needed

Your qualifications

Concentrix is a great match if you:

• Have very good Arabic (C2) and good English (B2) skills in speech and writing.

• You are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.

• Are confident in using a PC.

• Prior working in service organization is desired

• Are familiar with social media and you are active on them

• Are familiar with online advertising products/vendors

• Have the ability to multitask & work under pressure

• Are a fast learner, diligent worker

• Are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment)

• Are a German resident. Unfortunately, applicants from Saxony, Hesse, Saarland and Hamburg cannot be considered, even if they have a secondary residence in another state.

Ideally you already have:

• Experience in customer service.

• Online Advertising Experience that is a big plus

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

In this role, we offer benefits that help support your unique lifestyle:

• You will start with an in-depth full-time training programme run by certified trainers.

• You don't need any previous experience. We will provide you with a mentor to support you right from the start.

• In addition, you will receive regular coaching, fresh-ups and development training, which will also be of benefit to your personal development.

• A variety of online shopping discounts, especially for Concentrix employees, allow you to save big.

• We highly value internal training and career opportunities, even worldwide.

• You can expect an open and motivated team that is eager to welcome you to Concentrix.

Experience the best version of you!

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Diversity and equal opportunities are core values at Concentrix. We therefore actively encourage applications from people with disabilities. Severely disabled people and people of equal status are given preference if they are equally qualified. We offer individual support to provide the ideal position for you.

Eligibility to work:

In accordance with German law, only applicants who are legally authorized to work in Germany will be considered for this position.

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