Werde Customer Service & Logistics Specialist bei Phibro Animal Health Corporation in Berlin – Dein Traumjob wartet auf dich

Customer Service & Logistics Specialist

Please send resume in English.

As part of this, we have an exciting new position for a Customer Service & Logistics Specialist based at our European Operations Centre in Wavre, Belgium. In this role, you will work closely with internal office and commercial teams, across multiple countries and cross functionally to ensure compliant & efficient on time service delivery in Supply Chain, Purchasing, Warehousing, Quality, Logistics, Freight and Customer Services. The goal will be to meet the business units’ priorities, while complying with product regulations and improving operational effectiveness and efficiency.

RESPONSIBILITIES

• Receive, verify and process customer orders via various channels.

• Ensure that all orders are correctly recorded in the company's order management system.

• Coordinate with internal departments (planning, logistics, quality) to ensure product availability and order compliance.

• Plan and monitor the dispatch of orders in collaboration with the logistics department.

• Inform customers of order status and any changes to delivery times.

• Manage returns, exchanges and refunds in compliance with company policies.

• Act as the main point of contact for customers regarding their orders.

• Respond promptly to customer inquiries and resolve order-related issues.

• Maintain clear and professional communication with customers throughout the ordering process.

• Maintain up-to-date order files, including purchase orders, invoices, and shipping documents.

• Produce regular reports on order status, processing times, and overall performance.

• Participate in forecast meetings

Minimum bachelor's degree in business, ideally in logistics/supply chain field.

• Minimum 5 years’ experience of logistics in B2B (Business to Business) product sales.

• Logistics experience ideally in the Animal Health/Nutrition or Pharmaceutical sector.

• Experience with logistics/planning systems e.g. JD Edwards.