Dein Traumjob als Customer Service Associate (Remote in Germany) bei TE Connectivity in Berlin wartet auf dich

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Tasks and Responsibilities:

• Be the “POC” (point of contact) for all customer needs for your accounts
• Facilitate all forms of customer service including, relationship building, order and quote entry and any other transactional requirements
• Customer account creation / maintenance
• New PN creation requests and follow up
• Chasing acknowledgment on unconfirmed orders
• Proactively communicate with customers
• Help resolve conflicts when needed
• Order maintenance in the system (pull in/push out/ splits /cancel)
• Advocate for your customer
• RMA (Return Material Autorisation ), Complaint entry
• Manage EDI
• Working proactively to identify and eliminate potential issues that may negatively affect the customer
• Drive ECE by interacting with your internal and external customers
• Representing and advocating internally for the voice of customer
• Driving process and standardized operational procedures (SOP) to align with our commitments to the customer
• aSupport the increase of CES (Cust Effort Score) and NPS for these accounts