At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Title: Global Program Manager, Digital Solutions
The Global Program Manager, Digital Solution (DS) is responsible for the end to end delivery of DS cross functional programs for new and existing customers. The Global Program Manager works directly with customer business and internal Iron Mountain teams to implement business process management solutions. The Program Manager is responsible for working closely with multiple regional Project/Program Managers and DS Technical Implementation Managers, Sales Organization, Field Operations, DS Management/leadership, and Account Management to coordinate and oversee large scale, multi-region projects that involve delivery by multiple work streams.
Key accountabilities
- Responsible for leading implementation programs of highly complex, multi-service line, enterprise level solutions for DS customers globally.
- Manages a matrixed project team inclusive of subordinate regional program and project managers responsible for delivery of comprehensive customer programs including DS implementation, evolving products, IT infrastructure, real estate, HR, security, and finance.
- Works directly with customer project management and project resources, provides direction to cross-functional workstream leads, and works with internal and customer stakeholders to meet performance requirements and customer expectations.
- Is the primary, day to day, central point of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks, and performance reporting.
- Navigates both internally and externally within the organizations to access resources and build consensus regarding strategy and direction of the project. Capable of interfacing and managing customer relationships at the VP and above level.
- Creates and manages the program-level schedule by integrating individual workstream schedules and customer schedules into an overall plan. Manages the identification and coordination of dependent tasks and conflicting priorities.
- Develops and manages weekly status reports and issue logs. Utilizes reporting tools to measure and communicate progress, quality, and compliance.
- Manages customers through a system Change Control process including level of effort analysis and change implementation.
- Ensures internal stakeholder requirements are met including performance, quality, and financial goals.
- Hosts and leads project level and steering level meetings with internal and customer teams, including executive level stakeholders, to assist with open communications and project progress.
- Analyzes and resolves issues. Escalates issues to senior management when required.
- Responsible for planning and delivering a successful DS program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures.
- Leverages and coordinates with direct management team, following team procedures and guidelines, and ensures that leadership is regularly apprised of project status.
- Supports and promotes Iron Mountain core values.
Knowledge, skills & education
- Requires 5-7 plus years of proven project management experience in a matrix environment.
- Bachelor’s degree in Management or related field preferred or equivalent work experience.
- PMP Certification (preferred, but not required).
- Strong computer skills: proficient with Microsoft office and Google application bundle.
- Experience with Software Development Life Cycle (SDLC) processes.
- Experience with scanning projects Kofax Capture, Kofax KTM, Globalscape.
- Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.).
- Experience within the outsourcing, SaaS, or hosted solutions industry is a plus.
- Must have clear, executive level, excelle