Exasol is a leading provider of high-performance analytics solutions, empowering businesses to make faster, more informed decisions by unlocking the full potential of their data. We are committed to delivering exceptional customer experiences and ensuring our customers' success with our products and services.
We are seeking a highly motivated and experienced Vice President of Customer Success (f/m/d) to lead our global customer success team and drive customer satisfaction, retention, and growth. You will be responsible for developing and executing a comprehensive customer success strategy, building and leading a high-performing team, and fostering strong relationships with key customer stakeholders. This is a unique opportunity to join a leading company in the high-performance analytics space and make a significant impact on customer success and business growth.
- Develop and execute a global customer success strategy that aligns with Exasol's overall business objectives.
- Build, develop, and lead a world-class customer success team that delivers exceptional customer experiences.
- Foster strong relationships with key customer stakeholders and ensure their success with Exasol's products and services.
- Drive customer adoption and usage of Exasol's products and services, ensuring high levels of customer satisfaction and retention.
- Identify and pursue opportunities for customer expansion, including upsells and cross-sells.
- Define and track key customer success metrics, such as customer satisfaction, retention, and expansion.
- Act as a strong customer advocate within Exasol, ensuring that customer feedback is heard and acted upon.
- Partner closely with other departments, such as sales, marketing, and product development, to ensure alignment and deliver a seamless customer experience.
- 10+ years of experience in a sales and support organization.
- 5 years of experience in a customer success position, with at least 2 years in a leadership role.
- Must have experience from B2B, complex software, preferably in infrastructure software deployed both on-premises and in the cloud.
- Proven ability to build, develop, and lead high-performing teams.
- Strong customer orientation and a passion for delivering exceptional customer experiences.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong understanding of enterprise software and data analytics.
- Proven track record of achieving results in a fast-paced, dynamic environment.
- Experience in start-up and small organizations.
- German language skills.
- Experience in the data analytics or database industry.
- Experience building a customer success function from the ground up.
- MBA or equivalent degree.
- Own Your Impact: At Exasol, you are not just a cog in the machine; you will step into immediate ownership of projects, driving them forward with a refreshing level of autonomy.
- Thrive in a Global Team: Join a vibrant, international community where diversity is celebrated, collaboration is key, and feedback fuels growth.
- Learn, Grow, Lead: We are invested in your development! Continuous knowledge-sharing, "Coffee and Learn" sessions, exciting events, and dedicated leadership programs empower you to soar.
- Work on Your Terms: Flexibility is the name of the game! Enjoy adaptable hours, remote options, and "workcations" for the ultimate work-life balance.
- Growth That Goes Beyond the Office: Dive into a comprehensive onboarding experience, fun team events, and a deep commitment to diversity and sustainability. We care about your holistic well-being.
- Rewards that Matter: Monthly home office allowance, volunteering options, floating days, and secure pension plans (location-dependent) prove we value your contributions.
Is this the kind of environment that excites you? Let's talk!
Exasol is the world’s fastest analytics database, trusted by the world’s most ambitious organizations. Built for speed and flexibility, it can analyze billions of rows in seconds and run high-performance analytics securely – whether in the cloud or o