On behalf of Dock Financial GmbH, we are searching for their next Fraud Prevention Manager (m/f/x).
Job Summary
Are you seeking an exciting opportunity in the financial sector within a modern, rapidly growing, and globally-oriented company? Are you an ambitious individual who values personal and professional growth? Well, look no further!
As a strategic partner for recruitment, we are thrilled to present an enticing opportunity at Dock Financial GmbH. We are currently seeking a talented Fraud Prevention Manager (m/f/x) to join the highly motivated Compliance Operations team based in Munich. In this captivating role, you will play a crucial part in ensuring the security of transactions by diligently monitoring fraud alerts, preventing losses due to fraudulent activities, and implementing measures to mitigate future risks, ultimately ensuring the utmost satisfaction for our valued customers. Moreover, you will have the privilege of collaborating with a team of dedicated experts from diverse backgrounds, all working towards a common goal within a vibrant and dynamic culture that emphasizes delivering exceptional value and an unparalleled customer experience.
Does this opportunity pique your interest? If so, waste no time and schedule an initial interview with us today! ✨
#FraudPrevention #CustomerRequests #DockFinancial #JoinTheTeam
What You Will Be Doing - Assess chargeback requests based on customer inquiries and process them in Mastercom. This includes handling manual refunds, as applicable, and raising pre-arbitration/arbitration requests for cases that are rejected by merchants
- Process various bank recall requests from banking partners and handle other miscellaneous requests from banking circles
- Monitor business and security systems such as Apata, FRM, Cardinal daily to identify and report violations of risk limits, transactions, fraud, 3D Secure, etc.
- Develop procedures and monitoring mechanisms for handling suspicious transactions
- Ensure close monitoring of fraud alerts, avoid fraud losses, and take follow-up actions to mitigate future losses
- Analyse cases/alerts, review risk factors, and compile reports that propose a conclusion and plan of action for remediating risks
- Report fraudulent/suspicious activity to the authorities and take necessary actions
- Support the development, testing, and maintenance of the Internal Control System tool and risk models
- Provide support for administrative tasks and assist the Team Lead or Head of Department as required
- Support the AML Team in Compliance by handling customer-related tickets
What You Bring To The Job - A degree in a relevant field such as Finance, Accounting, Business Administration or a related field or relevant experience
- Relevant experience in Fraud Prevention, Risk Management, or Compliance Operations
- Well-founded knowledge of Fraud Prevention and Compliance best practices
- Strong analytical skills, attention to detail, and the ability to work independently and in a team environment
- Excellent communication skills and the ability to interact with internal and external stakeholders effectively
- Proficiency in Microsoft Office applications and experience working with Risk Management and Fraud Prevention software
- Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Knowledge of relevant regulations and industry standards related to Fraud Prevention and customer request handling
- Experience in developing and implementing Fraud Prevention policies and procedures
- Ge: C1 – Advanced
- En: C1 – Advanced
Team - Reports to: Head of AML Coordination / Team Lead Fraud Prevention & Customer Request
- Colleagues: 2
Benefits - Work From Home (WFH) possible
- State of the art equipment
- Growth opportunities
- Competitive compensation
- Direct train station or DB connection
- 30 days holiday
- Urban Sports Club
- Drinks, coffee and fruit in the office
- Company parties