Jetzt bewerben: Technical Support Associate (m/f/d) bei AnyDesk – Arbeitsort Stuttgart

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.

Join us in shaping the future of software technology!

To support us on our mission, we are looking for a talented and highly ambitious Technical Support Associate. In this role you are responsible for providing quick and competent technical assistance for our remote access software. You must have a technical understanding and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve our reputation and drive our business forward.

• Partner with our customers to effectively resolve technical issues through different communication channels
• Develop best practices for recurring problems, together with your team
• Collaborate within and outside of your team to support broader business objectives
• Support our sales and business development team
• Advise the customer about our product taking into account their business requirements
• Ensure the absolute satisfaction of our customers

Basic Qualifications:

• Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
• First work experience in a customer contact-centred area
• Basic knowledge in at least one operating system (Windows, macOS, Linux, Android, iOS)
• Fluency in English plus French, Spanish or Italian is mandatory, German is a plus

Preferred Skills and Experience:

• Problem solving skills, hands-on mentality, and a positive attitude towards challenges
• You are friendly, well-structured, and analytical. You don't just want to make our customers happy; you want to see them succeed!

• Centrally located office in Stuttgart
• Flexible working hours and a hybrid working model
• 30 vacation days/year in a full-time position
• Free drinks and weekly team lunch
• Personal and professional development potentialities and room for creative ideas
• An international team