Logistics Network Quality Manager (f/m/d)
Keep the World Moving. Grow your Career.
We are DHL Freight - a group of 13,000 road cargo experts and Certified Freight Specialists operating in more than 40 countries, who are proud to provide their customers with the best overland freight transport solutions. We are always looking ahead to the next commercial opportunity, anticipating the next global trend. Because at DHL Freight, we're not simply about freight forwarding. We're about forward thinking ways to connect people - and improve their lives.
We are looking for a Logistics Network Quality Manager (f/m/d) to join our Global Head office in Bonn.
In this role, you will:
- Control and maintain the operational quality of the LTL network services, focusing on Line haul, Terminal Operations, and Pick-up & Delivery.
- Continuously improve the overall service quality of LTL products to enhance customer satisfaction.
- Steer the management processes to ensure optimal productivity and efficiency in the transport network operations.
- Facilitate performance management dialogues and propose tactical initiatives to improve LTL network performance.
- Drive the development and implementation of a quality reporting cockpit.
- Develop and maintain operational KPI requirements in collaboration with the operational Network Management team and connected functions such as Business Process Management, Reporting and IT.
- Manage the transition from current operational Quality Management procedures to a KPI-based Network Management approach.
- Act as the key interface with internal stakeholders to drive actions that support service quality and financial targets.
Our perfect match:
- You have minimum 3-5 years of working experience in Logistics or operational quality Management
- You have proven experience in managing internal stakeholders and implementing sustainable Performance Management processes.
- You are proficient in conducting analysis on operational performance shortfalls and root causes.
- You are competent in problem-solving methods and analytical approaches.
- You are able to identify and initiate service quality improvement actions, with a focus on implementation, follow-up, and reporting of results.
- You have excellent written and oral communication skills in English (any other language is of advantage).
Our culture and benefits
DHL Freight is globally recognized as a TOP EMPLOYER and Great Place to Work across Europe. Our corporate culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence. DHL Freight is an equal opportunity employer and very focused on promoting opportunities for Women@Freight.
Additionally, this is what you can expect:
- Comprehensive Benefits Package: We offer a comprehensive benefits package that includes health insurance, retirement plans, minimum of 27 days paid vacation, generous corporate discount programs and other employee wellbeing programs.
- Global Exposure: Joining DHL Freight means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices.
- Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment including mobile-work opportunities that supports your personal and professional commitments.
- Continuous Learning and Development: We invest in our employees’ growth by offering training programs, workshops, and resources to enhance your skills and knowledge.
- And much more…
Your contact:
Nisha Pillay will be happy to answer your questions at nisha.pillay@dhl.com.
Are you ready to start heading in a new direction, professionally and personally? Perfect!
Please click on apply and send us your complete application.
For further information on DHL Freight check out this video.
YOUR FUTURE, DELIVERED.
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