Dein Job als Turkish Speaking Customer Service Agent (m/f/d) bei Concentrix in Berlin wartet auf dich

We are currently recruiting for Turkish speaking Customer Service Agents (m/f/d) to one of the biggest social media platforms in the world.

For this role we can only hire EU citizens or candidates who have a valid work permit to work fulltime hours in Germany.

Your Job is great:

• You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in Turkish
• You are putting together solutions to support and expand your customer's self-serve advertising customer base
• You are able to manage all different types of inquiries generated via activities such as chat, email, calling and social media messenger
• You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
• From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience

Your skills are amazing:

• Online Advertising Experience is a big plus
• Prior working in service organization is desired
• Excellent written and verbal communication
• Fluent, verbal and written in Turkish (C1) and minimum B2 in English
• Familiarity with social media and you are active on them
• Familiarity with online advertising products/vendors
• Ability to multitask & work under pressure
• Fast learner, diligent worker
• You are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment)

Become part of our great multilingual customer service team and apply directly via joinusinberlin@concentrix.com.

#AGENTCNX

#WAH

• For more information please contact your point of contact from the Talent Acquisition department.

We welcome applications from candidates of different backgrounds and abilities. Candidates with a disability are given preference in case of equal suitability, competence and/or professional performance.