About JLG, an Oshkosh company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
JOB SUMMARY:
The Field Service Technician will be responsible for traveling to customers sites (truck end users) to perform in service operations and maintenance training to ensure customers know how to operate our equipment in a proper and safe manner. This role will also be responsible for preforming diagnostics and repairs at customer sites throughout the US and in some cases internationally for all products produced within their realm of expertise to ensure our products are repaired in a proper and timely manner to reduce any future issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These duties are not meant to be all-inclusive and other duties may be assigned.
- Provide product orientation classes at customer locations for various products.
- Onsite at customer locations, diagnose and repair all issues related to equipment.
- Assist dealer service technicians with diagnosing and repairing, either on-site, on the phone, or via email.
- Follow up on repairs made to customer equipment, to ensure customer is satisfied.
- Troubleshoot customer concerns and develop best resolution.
MINIMUM QUALIFICATIONS:
- High School Diploma or its equivalent,
- One (1) or more years of relevant experience.
- Ability to travel 80%.
PREFERRED QUALIFICATIONS:
- Associate's Degree in Diesel Equipment Technology or related field.
- Strong written and oral communication skills.
- Commercial Driver’s License (CDL).
- Experience in automotive, heavy trucks, or marine repair.
- Ability to obtain a Passport.