Who are we?
BPK Tech is a custom software development company having its headquarters in Minnetonka, MN, and branch offices in Canada and India. Backed by a proven track record of success, BPK Technologies has over 140+ customers across the world in various domains and an employee strength of over 150 across the globe. We use Agile methodology to run all our projects from sales, marketing, HR, development, and deployment. We are recently featured in the Inc.5000 as the fastest-growing company in North America. We have grown 5x in the last 3 years. Visit our website to learn more about the company.
Job Summary:
We are looking for a Senior Salesforce Admin with overall, of 7-8 years of experience of which 4-5 years of experience to manage our Salesforce environment. The ideal candidate will have strong technical expertise, excellent communication skills, and a proven track record of working in client-facing roles. This position requires working night shifts 3:00 pm to 12:00 am to support our international clients.
Key Responsibilities:
Salesforce Management: Oversee and manage the Salesforce CRM system to ensure its optimal performance and reliability. - Customization and Configuration: Customize Salesforce applications, create workflows, and validation rules to meet business requirements.
- Data Management: Perform data imports, exports, and data cleansing to maintain data integrity and accuracy.
- User Support and Training: Provide technical support to end-users, troubleshoot issues, and conduct training sessions.
- Client Interaction: Serve as the primary point of contact for clients, understanding their needs, and providing timely and effective solutions.
- Integration: Manage and implement Salesforce integrations with third-party applications and internal systems.
- Release Management: Manage release using tools like VS code, code backup, github, gearset etc. Experience of sandbox refresh, org cleaning etc
- Security and Compliance: Ensure the security of the Salesforce environment and compliance with company policies and industry standards.
- Reporting and Analytics: Develop and maintain reports and dashboards to support business decision-making.
- Continuous Improvement: Stay updated with Salesforce releases and best practices, continuously improving the system and processes.
Qualifications:
Experience: Overall, of 7-8 years of experience with at least 4-5 years of experience as a Salesforce Administrator, preferably in a client-facing role. - Certification: Salesforce Administrator Certification required; Advanced Administrator Certification preferred.
- Technical Skills: Proficiency in Salesforce customization, configuration, and integration. Strong knowledge of Salesforce best practices and functionality.
- Communication Skills: Ability to clearly explain technical concepts to non-technical stakeholders. This is a client facing role. Excellent verbal and written communication skills is mandatory.
- Problem-Solving: Strong analytical and problem-solving skills. Ability to troubleshoot and resolve complex issues.
- Client-Facing Experience: Demonstrated experience in managing client relationships and providing high-quality customer service.
- Availability: Willingness to work night shifts to support international clients.
Preferred Qualifications:
- Experience with Salesforce Lightning.
- Familiarity with Salesforce AppExchange products.
- Knowledge of Agile/Scrum methodologies.