Karrierechance: Werde Junior Business Analyst Interaction Channels (m/f/d) bei Sky Deutschland GmbH in München

Sky Deutschland GmbH

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

„As a team we're focusing on creating and optimizing customer journeys in our (digital) customer interaction channels. We ensure that our customers receive the support they need quickly and effectively and that our services meet their needs. – Birgit Huber, Director Interaction Channels & Automation

Please be advised: Due to our international corporate culture, we publish all our job advertisements in English. Nevertheless a significant part of this job will be in German.

What you’ll do

In your role as Business Analyst (m/f/d) you're responsible for the further expansion of digitization, the chatbot and the improvement of the Interactive Voice Response (IVR)
You'll be involved in optimizing concern detection and automation as well as NLU (Natural Language Understanding)/conversation designs and machine learning chat features and contribute to continuously improving the IVR NLU and translation tools glossaries
Most importantly, your daily business includes analyzing extensive chat data/voice data to improve the chat bot and our IVR, analyzing detailed data from chat histories and telephony to generate new intents and appropriate utterances, and analyzing user feedback and usage data to identify trends
You'll be involved in supervising the performance of our chatbots/ IVR/ live chat translation and identifying areas for improvement and will be a key contributor to developing business requirements and compiling and monitoring KPIs

What you’ll bring

You've an optimally completed university degree with a focus on analytics/linguistics as well as initial professional experience as a business analyst (m/f/w) or in a comparable position.
Above all, your strengths include very strong analytical skills and a structured approach to work as well as a very good feeling for languages
You've effective communication and presentation skills and bring along a high level of commitment and motivation
Very good German and good English skills round off your profile

Our benefits:

At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:

Free Sky QFlexible working
Company pension scheme
Sky Company Bike

Inclusion:

We're proud to be an equal opportunity employer. It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. We're also happy to accept your application in German. To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.

A job you love to talk about.

Sky Deutschland GmbH
People & Organisation
Your Contact: Lisa Krautsieder