Recruitment Consultant - English Speaking München Vollzeit G2 Recruitment
Work_in_Berlin Recruitment Agency
Our customer is currently seeking Tier-1 Call Center Support Specialists to join their team.
What you will do:
- Establish Tier 1 as the single point of contact for all user requests and incidents.
- Maintain full ownership of ticket through its lifecycle.
- Verify user contact and asset information, categorize tickets accurately, and populate tickets with full description of event.
- Participation for problems/issues that are being tracked, including problem monitoring and resolution status.
- Mapping printers, Active Directory
- Create, update, escalate, and/or resolve Remedy trouble tickets
- Portal checks and maintenance
- Account creations, modifications, and deletions
- VPN (RSA and Mobikey) activation and troubleshooting
- Perform diagnostics and troubleshooting of CBP Mainframe applications
- Escalate and assist with outages with network operations center and/or field support
- Software installations, updates, and deletion/reinstalls
What it takes:
We need excellent communicators (m/f/d), both verbal and written, who thrives on solving problems, working in a team environment and has experience working in a call center or related customer service environment.
We also require:
- The ability to remain seated for long periods of time to perform telephone work in an office environment.
- Demonstrated ability to manage multiple tasks for multiple products using various systems and processes.
- Proven ability to build strong working relationships to resolve customer inquiries.
- Excellent problem solving, negotiation and conflict resolution skills.
- Strong computer aptitude with the ability to learn quickly and apply new knowledge.
- Fluent German or French or Dutch or Czech and English language skills
The easiest and fastest way to submit your CV is to fill our application form through our official website: https://www.work-in-berlin.eu/apply
>>> OUR SERVICE OF COURSE IS FREE OF CHARGE FOR APPLICANTS!
If you experience some issue on our website, you could still submit your application through Indeed or per mail.
We´re looking forward to hearing from you!
Work in Berlin Recruitment Agency
Alt-Moabit 96b
10559 Berlin
Visit us at: work-in-berlin.eu
If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11
Skills that work well with our company are: customer service and customer support, sales and marketing, hospitality, retail experience, management experience, finance, appointments, call center experience
Job Types: Full-time, Part-time, Permanent
Job Types: Permanent, Full-time
Work Location: Remote
Recruitment Consultant - English Speaking München Vollzeit G2 Recruitment