Werde Teil von Contabo GmbH: Quality Manager Customer Support (m/w/d) in Homeoffice wartet auf dich

We are looking for a full-time, permanent Quality Manager Customer Support to start as soon as possible. We live remote-first, but you have the freedom to choose whether you want to work hybrid or completely on-site due to your proximity to one of our locations.

As Quality Manager, you are the voice of the customer within our company. You keep an eye on customer satisfaction and the customer experience, but also actively engage with our globally distributed customers to better understand their concerns and wishes. The focus here is on our customer support, with which we assist our customers 24/7.
Through your deep insights and understanding of our processes and policies, you identify areas of improvement and opportunities for optimization. You will then design solutions and processes to make us even better and our customers even more satisfied.

Together with the various departments, you will then work on the realization and implementation. The position will require you to use your powers of persuasion to convince everyone of your ideas and the benefits for them.

You will receive the necessary support from us to familiarize yourself with our processes and policies, but afterwards you shall work very independently and have the corresponding freedom. Nevertheless, your colleagues will always be there to help you with any questions you may have.

Your personality, paired with:

• experience in customer support & process optimization
• the ability to understand complex processes and their connections
• an independent way of working
• persuasiveness and empathy
• very good English skills

At Contabo, we are in a constant state of change. Even through our strong growth, we always remain flexible, and everyone gets the opportunity to actively shape the future of Contabo and of our customers. With us, everyone can develop their full potential in an environment with flat hierarchies, freedom to organize their work and time, direct communication, an open feedback culture, and leave a footprint through creative co-design.

Plus, we offer further advantages:

• great freedom for your creative ideas
• ongoing professional and personal development opportunities in an innovative and technological environment
• a comprehensive induction with your colleagues by your side
• modern and conveniently located workplaces at our European locations
• Remote or hybrid working opportunities with the same technical equipment at home as in the office
• 30-day vacation and the possibility of working in our summer office in Mallorca
• flexible working hours for a healthy work-life balance
• attractive conditions on many products and services through our corporate benefits program
• unforgettable moments at our company events and team events

You can reach your contact person Maximilian at maximilian.kasemir@contabo.de or +4989/244 106 774

Contabo - High-quality Cloud Hosting Made in Germany!

As a leading infrastructure service provider in the field of cloud instances and dedicated servers, we have stood for first-class quality, reliability and favorable prices since our foundation in Munich in 2003. Meanwhile, more than 160,000 customers in over 190 countries trust our services.

We specialize in providing German quality to users worldwide, focusing on the stability and security of our data centers, the optimization of internal processes, and excellent customer support.

Become a part of our future-oriented company, which plays a significant role in the development of digital cloud hosting, and support us with your ideas and commitment.