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Werde Account Manager Telco (M/F/D) bei Wipro – Dein neuer Job in Frankfurt am Main
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Wipro
Frankfurt am Main
Stellenausschreibung
- Frankfurt/M, Germany
- GSH
- 3016901
Job Description
Based in: anywhere in Germany
This role is part of Wipro Germany (Wipro GmbH)
The Diciplinary manager for this role of Amit J.
Your mission:
The Account Manager is accountable for both farming (up-sell and cross-sell) and delivery in a large account/s. You will be responsible for driving profitable growth from the account by:
- Developing strategic relationships with decision makers and influencers in the customer’s account
- Creating and sharing sales success stories
- Ensuring customer satisfaction through world class delivery
Your tasks will include:
- Personnel Relationship building
- The Account Manager develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including outside CIO. He/she should become a trusted IT advisor to the customer and should participate in his strategic planning
- The Account Manager builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.
- Account Management
- The Account Manager identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan.
- You will ensure high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders.
- Conduct client presentations, workshops, and drive pricing
- Provide inputs for building alliances with product / service vendors
Delivery Management- The Account Manager ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns.
- The Account Manager monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery
Skills and experience:
- At least 15+ years of experience in managing large accounts (above 15Mn USD) in the IT professional services field
- Domain expertise in Telecom industry and good network in Telecom market in Germany
- Experience in global service delivery models
- Strong background in Application Services and infrastructure services. Sales experience in Digital technologies is helpful
- Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization
- Hands-on experience with proposal creation and presentations.
Candidates with disability and appropriate suitability are in favor
Your tasks will include:
- Personnel Relationship building
- The Client Partner develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including outside CIO. He/she should become a trusted IT advisor to the customer and should participate in his strategic planning
- The Client Partner builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.
- Account Management
- The Client Partner identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan.
- You will ensure high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all
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