CAMECA is a world leading supplier of microanalytical and metrology instrumentation for research and process control. Our instruments measure elemental and isotopic composition in materials down to atomic resolution and equip government and university labs as well as high-tech industrial companies around the world.
As an Engineer, Field Service you will be attached to the Customer Service Manager and your main mission is to:
- Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of our equipment;
- Represent CAMECA/AMETEK to the customer and assumes accountability for customer satisfaction with service
MAIN RESPONSABILITIES
Your tasks will be to:
- Provide ongoing support for the instrument as preventive maintenance visits, technical support and rapid response to problems in the field;
- Collect feedback from the users on the instrument operation and report to the factory;
- Promote our products and service offer to customers;
- Identify opportunities for product development or need for new products;
- Develop and maintain positive relations between thecustomer and the organization;
- Drive continuous improvement of the quality and efficiency of the service department;
- Manage yours pareparts stock rigorously, adapting it to your needs to satisfy your customers;
- Use and update and the administrative management tools made available to fulfill your function;
- Respect the safety rules of the customers visited.
This list is not exhaustive.
QUALIFICATIONS
You have:
- Associates degree or higher in electronics or related field (military electronics training and/or years of experience maybe considered in place of degree);
- Specialization electronic, IT;
- Familiar with the following: electronics, computers, mechanics, reading drawings, vacuum technology;
- Minimum 4 years of experience working with complex electro mechanical/High vacuum systems(eg SEM,TEM, semiconductor fabtools, etc);
GENERAL SKILLS
You also have:
- Strong interpersonal skills;
- Good sense of initiative;
- Efficient, rigorous, organized, reliable, delivers quality work ontime;
- Ability to work well together in a multidisciplinaryteam (R&D,Industrial,Production...) when needed.
Business trips represent 80% of activity