Jetzt als Regional Customer Support Manager bei Solera bewerben – Standort Dresden

The Role

Customer Support at Solera is in a period of positive change. We are re-organising our regional international teams into a functional organisation aligned to our vision of becoming “One Solera Customer Support Team, relentlessly focused on customer satisfaction. We continuously simplify and improve what we do”. This is an exciting opportunity to join the leadership team to facilitate and deliver this change taking the Customer Support function to a better place.

We are looking for a Customer Support Manager experienced at managing customer service teams across multiple Eastern European countries. We require a regional manager to support country-based teams through the transitionary period ensuring the day-to day delivery of KPIs and SLAs while also supporting with process improvements and changes. Managing teams across multiple countries who are supporting a wide range of products you will ensure exceptional levels of customer satisfaction by ensuring that team members have the skills, knowledge and drive to perform. A skilled communicator capable of speaking multiple languages would be ideal for this role as team members are located in a wide range of countries.

What You’ll Do

What You’ll Bring