Are YOU looking for a NEW CHALLANGE in helping customer be successful in
using Elsevier’s solutions? You thing you do then please apply for this great
opportunity:
Customer Consultant (m/f/d)
(Home based, DACH Region)
ABOUT THIS POSITION:
Our Customer Consultant (CC) position for our Life Sciences Products could be your next challenge! Through a carefully planned implementation and on boarding process the CC will ensure that the fully realizes the return on their investment of Elsevier content tools.
WHAT YOU'LL DO :
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Responsible for the revenue growth in existing customers. (e.g. universities, Medical research Institutes)
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Support account team to demonstrate product value and ROI in the renewal process
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Uncover up-sell or cross-sell opportunities to grow total revenue base, and pro-actively share with account team
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Responsible for planning and execution of customer engagement plans for Elsevier life science solutions
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Responsible for building, maintaining, demonstrating, and sharing in-depth knowledge with customers and internal stakeholders
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Selling a portfolio of technical and/or nontechnical products and/or services and solutions directly to current and new end customers in the governmental sector
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Uncover up-sell or cross-sell opportunities in order to grow total revenue base
WHAT WE'RE LOOKING FOR:
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MSc in Pharmaceutical or Chemistry related fields (PhD is an additional plus)
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Excellent Knowledge in customer facing experience in Pharmaceutical or Chemistry industry
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Experience in using chemistry or pharma related database or tools.
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Able to work as part of a team, accomplishing mutual team goals
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Strong organizational, time management and self-learning ability
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English & German on a conversation level
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Frequent travel required (40%)
WHY ELSEVIER:
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We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
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Working remotely from home and at our office in a hybrid working style (if you wish to)
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Working flexible hours - flexing the times you work in the day
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We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
Join a great Team!
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
.
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