Starte deine Karriere als Guest Operations Specialist - Working Student / Part-time bei Blueground in Berlin

We're shaping the future of living, and we want you to be part of that journey.

We are looking for a Guest Operations Specialist (Working Student / Part-time) to join our fast-growing Berlin team.

What you will focus on:

• Manage scheduling of issues resolution around our guests, while handling any guest concerns, requests, maintenance matters/repairs and technology issues (e.g., supervising handyman/locksmith/plumber, managing deliveries, handling building maintenance/follow-up, resolving WIFI/TV issues, etc.)
• Carry out Blueground homes walkthroughs to ensure all quality assurance criteria are met when it comes to post-maintenance/service requests, interiors/furnishing specifications, and overall design and aesthetics
• Conduct viewings, unit check-in & check-outs before and after every guest stay to ensure each apartment meets business + guest quality standards
• Be the main point of contact with building management/ owners and 3rd parties or vendor (cleaning, delivery, technicians, suppliers) and our Operations team
• Support our Operations Managers in general administrative tasks such as setting up utility accounts for new apartments and troubleshooting issues with existing accounts, mail distribution for the office, and logging in invoices
• Order and maintain inventory supplies for our suppliers
• Oversee a clean and organized storage unit at all times
• Find and work on specific projects such as finding new suppliers
• Create or adjust processes in order to improve results
• Balance workflow processes with independent on-the-go work and desk-based tasks (e.g., email, slack, G-suite, phone)

What we are looking for:

• Fluent in German & English
• Currently studying Business Operations or any relevant field
• Excellent organizational skills and time management skills.
• Problem solver, with the ability to work in a fast-paced and "get the job done" culture
• Detail oriented
• Confident user of technology (email, slack, G suite)
• A positive, driven, upbeat and friendly personality

Your benefits:

• Competitive salary
• Blueground Stock Option Plan
• Flexible paid time off
• Enhanced parental leave
• Dynamic working environment with talented people
• Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!

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