Banking Center Service Trainee @ Vilseck Rose Bks (Germany)
***m/f/d*** (male/female/diverse) PRINCIPAL ACCOUNTABILITIES
Banking Center Service Specialist during the first 6 months of employment. Position responsibilities extend to learning, mastering and carrying out a standard range of service assignments as specified below.
I. General Tasks and Skills
- Provide basic financial services within assigned authority limit including, but not limited to, cashing checks, accepting individual deposits, buying and selling l local and foreign currency, selling financial papers, processing SEPA One Time Payments (OTP).
- Maintain adequate supply of cash to meet business needs while complying with standard limits, and accurately balance cash holdings daily.
- Complete transactions initiated by other sections/departments by paying out loans, processing wire transfers and accepting loan payments.
- Process Night Depository containers and Subject to Count deposits on an as needed basis.
- Process organizational transactions on an as needed basis.
- Become familiar with ATM servicing and replenishment
- Learn to perform and become familiar with being a dual control member when servicing ATM machines, processing incoming and outgoing cash shipments or transporting cash requiring military or security police support.
- Open and close accounts (i.e. Checking and Savings Accounts and Certificates of Deposit) for authorized individuals utilizing the Relationship Building Notes (RBN).
- Become familiar with opening and closing accounts (i.e. Check and Savings Accounts) for organizational customers.
- Initiate and cancel account services (i.e. ATM Cards, checking to savings transfers).
- Learn to perform account maintenance tasks for individual accountholders and organizational accounts (i.e. Account Life Extensions, Stop Payments, local bill pay recalls).
- May learn to process standard loans through the automated loan decision rendering software application.
- Assist customers in enrolling and conducting Online Banking, and with Mobile Banking questions.
- Handle routing customer inquiries.
- Learn to reconcile Financial Paper Working Stock log and compare with Printed Checks Report.
- Prepare wire transfers.
- Perform other reasonable duties as assigned.
II. Security
- Follow work station security, robbery, and bomb threat procedures.
- Ensure the protection of confidential and proprietary information.
- Protect entrusted keys, combinations and codes.
- Comply with fraud prevention, anti-money laundering policy and procedures and any other regulatory compliance policies/procedures.
- Protect the Bank and Department of Defense assets.
III. Service Delivery
- Build knowledge of the standard scope of the Bank’s products and services.
- Perform all customer transactions in a professional manner to build customer confidence and trust.
- Apply all Playbook behaviors and demonstrate the Community Bank Spirit and Core Values.
Required skills:
- Minimum of six months cash handling and customer service
- Minimum of six months experience with cross-selling, and/or product referral
- Proven results in a customer-centric, results-driven environment
- Engage with customers; effectively communicate, build rapport and overcome objections
- Ability to identify customer financial needs, goals and objectives
- Ability to respond and assist customers with inquiries and/or problem resolution
- Ability to work effectively as a team member
- Strong communication skills (including verbal and non-verbal) and active listening skills
- Careful attention to detail and time management
- Proficiency in basic computer skills