Working Student - Customer Service - Dutch Market
Duration: 1 year contract – extendable
Requirement: Enrolled at a University
Location: Düsseldorf
Working Hours: Up to 20 hours per week
Are you an enthusiastic and dynamic individual looking to gain hands-on experience in the fast-paced world of E-commerce? Join our innovative team as a Working Student (m/f/d) - Customer Service, where you'll be at the forefront of delivering exceptional customer experiences while honing your skills in the E-commerce industry!
Your responsibilities: - Engage with customers through various channels and deliver personalized assistance
- Address customer inquiries, resolve issues, and provide product information
- Collaborate with cross-functional teams to escalate and resolve complex customer cases
- Proactively identify opportunities for process improvement and customer-centric initiatives
- Contribute to building an extensive knowledge base and continuously update it with valuable insights gathered from customer interactions.