Jetzt als Customer Success Manager, Germany bei ThoughtSpot in Duisburg bewerben – Deine Chance!

• Part of an Account team that manages multiple accounts consisting of Fortune 5000 companies and responsible for Annual Recurring Revenue of ~$3 MM.
• Be a primary point of contact for customers and be the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at ThoughtSpot.
• Understanding how our customers want to use ThoughtSpot and helping make those aspirations a reality: Be the companion on their journey from on boarding, adoption and a lifetime of success.
• Customer relationship management - building the bridge between human and data that is the sweet spot for customer success
• Learning the technical nuances of customers’ configuration and act as initial layer of support and guidance
• Collaborate across ThoughtSpot departments and customize the response to the needs of our customers
• Understand the concepts and importance of identifying growth areas in existing customer base - Helping build expansion opportunities - passive selling

• You consider yourself a “technologist” that can “talk to the business”
• Want to “roll-up-your-sleeves” when a customer has an issue and help do initial triage or resolution when needed
• Leveraging your knowledge to help customers get over technical hurdles while expanding their use of the platform
• 5+ years in customer facing roles - Sales/Support/Services/Architecture, with at least some account management experience/customer-facing
• Escalation management and strong project management fundamentals
• Passionate about building customer success "Brand" - Being a difference maker
• DNA - You possess the “Helper Gene” and are proactive in acting on behalf of your customers
• BA Degree preferred but not required

• You have hands-on experience with data warehousing ecosystems (e.g. Data sources / ETL / Data warehouse / Data marts). Understanding of different types of schemas (OLTP vs. OLAP, snowflake, etc.)
• You have hands-on experience with Data and Analytics tools such as Business Objects, Cognos, OBIEE, Microstrategy, Tableau, Qlik, PowerB, SQL
• Familiarity with ETL tools (such as Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus
• Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure and Google Cloud
• You Are fluent in German and have business fluency in English.
• You are not afraid of travel and want to build long-lasting personal relationships with our customers
• You like the start-up environment and can wear your hat in any direction
• Documentation and process are important to you; you want to help build the foundation for our customer success management team
• You LOVE technology and want to learn all about next generation analytics in the enterprise
• You can’t stop smiling when your favorite customer volunteers to pen a customer story
• Superb ability to build rapport with customers and to represent their best interests

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