Erreiche deine Karriereziele als Supporter (German language skills mandatory) ( (m/f/d) - GPORTAL (Ociris GmbH) bei Contabo GmbH in Homeoffice

Our vision at GPORTAL is to provide the world with customized and easy-to-use online gaming experiences. We believe in offering more than just servers like every other hosting provider. For over 20 years, we have been bringing virtual worlds into everyone's home with just a few clicks. Our mission is to enable professionals and beginners alike to play their favorite games together with their friends. From Palworld and Enshrouded to Minecraft, Battlefield and CS:GO, we offer a wide selection of over 150 different multiplayer games from all genres.

The number of games hosted by us is growing almost as fast as the number of our users, which is why we are continuing to expand our support to ensure that we can continue to provide a first-class service. And this is where you come in.

You are the first point of contact for our German-speaking customers. Whether by phone, Discord, email or ticket from our website. Thanks to your gaming experience, you understand the issues better than many others and can therefore provide a quick response. In addition to questions about renting servers, you will also carry out an initial analysis in the event of malfunctions, look at the server configs and log files and thus often solve the problems. Of course, your team members will be on hand to help and advise you and introduce you to our server and product world. And if you get stuck, there are teams of experts in the background who will take care of it.

As we offer our customers 24/7 support, we work in shifts and also at weekends. However, you will receive your schedule for the whole year and can plan accordingly, make requests in advance or swap with your team members. And you can do all of this 100% from home.

Your personality, paired with:

• Fun with gaming
• A desire to learn new things and familiarize yourself with new games
• Basic knowledge of server configs, log files and game servers
• Experience in support (desirable)
• a certain flexibility and willingness to work on weekends
• Very good knowledge of German

• plenty of scope for your creative ideas
• Continuous professional and personal development opportunities in an innovative and technological environment
• Extensive induction training with your colleagues at your side
• Remote working with the same technical equipment at your home office as in the office
• 30 days' vacation and the opportunity to work in our summer office in Mallorca and other EU countries
• An additional day off to get socially involved as part of our Volunteer Day
• Unforgettable moments at our company events and team events

Join GPORTAL today and help us shape the future of online gaming experiences!

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