Erreiche deine Karriereziele als Supporter (German language skills mandatory) ( (m/f/d) - GPORTAL (Ociris GmbH) bei Contabo GmbH in Homeoffice

Contabo GmbH

Homeoffice

Your creative field

Our vision at GPORTAL is to provide the world with customized and easy-to-use online gaming experiences. We believe in offering more than just servers like every other hosting provider. For over 20 years, we have been bringing virtual worlds into everyone's home with just a few clicks. Our mission is to enable professionals and beginners alike to play their favorite games together with their friends. From Palworld and Enshrouded to Minecraft, Battlefield and CS:GO, we offer a wide selection of over 150 different multiplayer games from all genres.

The number of games hosted by us is growing almost as fast as the number of our users, which is why we are continuing to expand our support to ensure that we can continue to provide a first-class service. And this is where you come in.

You are the first point of contact for our German-speaking customers. Whether by phone, Discord, email or ticket from our website. Thanks to your gaming experience, you understand the issues better than many others and can therefore provide a quick response. In addition to questions about renting servers, you will also carry out an initial analysis in the event of malfunctions, look at the server configs and log files and thus often solve the problems. Of course, your team members will be on hand to help and advise you and introduce you to our server and product world. And if you get stuck, there are teams of experts in the background who will take care of it.

As we offer our customers 24/7 support, we work in shifts and also at weekends. However, you will receive your schedule for the whole year and can plan accordingly, make requests in advance or swap with your team members. And you can do all of this 100% from home.

What convinces us

Your personality, paired with:

Fun with gaming
A desire to learn new things and familiarize yourself with new games
Basic knowledge of server configs, log files and game servers
Experience in support (desirable)
a certain flexibility and willingness to work on weekends
Very good knowledge of German

Awesome Prospects

plenty of scope for your creative ideas
Continuous professional and personal development opportunities in an innovative and technological environment
Extensive induction training with your colleagues at your side
Remote working with the same technical equipment at your home office as in the office
30 days' vacation and the opportunity to work in our summer office in Mallorca and other EU countries
An additional day off to get socially involved as part of our Volunteer Day
Unforgettable moments at our company events and team events

Join GPORTAL today and help us shape the future of online gaming experiences!

How to reach us

If you have any questions, you can reach your contact person Maximilian Kasemir by phone at +49 (0) 89244106774 or by email at maximilian.kasemir@contabo.de.

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About us

Contabo - High-quality Cloud Hosting Made in Germany!

As a leading infrastructure service provider in the field of cloud instances and dedicated servers, we have stood for first-class quality, reliability and favorable prices since our foundation in Munich in 2003. Meanwhile, more than 180,000 customers in over 190 countries trust our services.

We specialize in providing German quality to users worldwide, focusing on the stability and security of our data centers, the optimization of internal processes, and excellent customer support.

Become a part of our future-oriented company, which plays a significant role in the development of digital cloud hosting, and support us with your ideas and commitment.