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Support Staff Full-time Replacement Position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The Satellite Campus Coordinator will provide a wide variety of administrative and front-line customer service functions within the Cambridge Reuter Campus administration. The Coordinator’s key responsibilities include: primary contact for many College student services, general student inquiries/support, campus space booking, and administrative support to the campus manager. In addition, the incumbent is responsible for coordinating operational duties by liaising with Housekeeping and Facilities Management when appropriate.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department working on-site five days per week.

Responsibilities:

• Provides timely and accurate information and direction to students and visitors concerning College Services
• Maintains up-to-date knowledge of College policies, procedures, and practices
• Understands the admission process, including required forms and documents, and maintains student confidentiality
• Refers students to Program Coordinators, Admissions Officers, testing and assessment staff, Credit Transfer Advisors, continuing education, corporate training, etc. to aid prospective students
• Provides guidance and support to students experiencing problems accessing or obtaining information and services, and refers to the appropriate service or program area for resolution where appropriate
• Refers students to the online booking system to schedule appointments for Counselling Services, Accessibility Services, Learning Services, and other student service areas
• Communicates necessary information to the Campus Manager regarding campus related concerns from faculty and students
• Provides clerical support for the Campus manager and coverage of administration duties for other staff during vacation periods and other absences
• Participates in campus-related events, such as student orientation, Apprenticeship Orientation, and/or Open Houses
• Monitors and maintains campus SharePoint, Microsoft Teams, and eConestoga sites, verifying current information, updates, and changes
• Controls the locker data system to track and assign staff lockers for the campus; Assists students with campus locker assignments
• Provides support, direction, and guidance to campus staff members working in various departments
• Responds to service delivery issues and problem-solving
• Ensures consistent and effective procedures are coordinated in alignment with other satellite campuses
• Analyzes statistical data, monitors trends and patterns, evaluates the effectiveness of delivery models, identifies key issues, and targets continuous improvements
• Liaises with campus IT, Security, Facilities Management, Housekeeping, Campus Manager, and other stakeholders as appropriate for collaboration and quality assurance
• Coordinates and maintains evening/weekend room timetables at the campus for all classrooms, labs, etc.
• Assists faculty and staff with one-time room bookings to accommodate changes in the room needs ensuring no room conflicts
• Coordinates with the Campus Manager to maintain up-to-date and current listings of all campus-related activities and events
• Initiates daily room activity summary for Security and Housekeeping to ensure communications between all levels
• Researches best practices and policy and procedures
• Builds strong internal and external relationships

Qualifications:

• Two-year Diploma in Business, Social Sciences, or a related field
• Two years of practical experience in customer service, frontline support, and making referrals, preferably in an educational setting
• A good understanding of academic operations is required, as well as knowledge of college post-secondary, continuing educ