We are currently seeking a Client Advisor who will report to the Store Manager as part of our dynamic team in KaDeWe Berlin.
Your opportunity
Meet performance expectations and provide excellent customer service to ensure customer satisfaction in alignment with company standards.
How you will contribute
- Finalize sales targets achievements in line with company strategy
- Use effective selling techniques to maximize the business potential of the stores
- Contribute to build team working sharing information and best practices
- Collect and update customer information to ensure an efficient use of CRM and Client Book
- Uphold respect of the company standards and procedures
- Keep stock info updated and follow store-to- store transfer request procedures
- Cultivate customer relationships
- Deliver excellence in customer service in alignment with the company standards
Who you are
- Native speakers as an advantage
- Work experience at least 1 to 2 years
- Excellent customer and service attitude and high flexibility to adapt to several types of Customers
- Sales experience preferably in fashion & luxury contexts
- Excellent communication and empathic skills
- Commercial results orientation
- Good team player
- Multitasking, flexible
- Capacity to work in a fast moving, dynamic and stressing environment
Why work with us?
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.