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Jetzt bewerben: Customer Administrator bei SWIFT Financial Messaging Services in Frankfurt am Main – Dein nächster Schritt
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SWIFT Financial Messaging Services
Frankfurt am Main
Stellenausschreibung
About the Role
At Swift, we are looking for a Customer Administrator to join our team in Frankfurt, Germany. As the world's leading provider of secure financial messaging services, Swift is proud to support the global economy and be the way the world moves value across borders and through cities. Our unique approach, built on trust and reliability, sets us apart from any other organization in the industry. As a Customer Administrator, you will play a vital role in our administrative operations, ensuring flawless customer service and support. You will collaborate with a diverse and inclusive team of professionals to maintain our world-class standards and contribute to the success of our vibrant community of banks and financial institutions.
In this role, your prime focus will be to handle Commercial Administration, Office/HR, and Events activities for the Swift markets Switzerland/Liechtenstein/Austria.
Key responsibilities
Commercial Administration:
- Provide top-quality first-line commercial support as part of a professional and hard-working team within Business Development, serving clients in the financial markets of Switzerland, Liechtenstein, and Austria.
- Act as the first point of contact for internal and external stakeholders.
- Coordinate customer requests end-to-end between Relationship Managers, clients, and back offices within a globally active, systemically relevant company.
- Offer high-quality customer and sales support services to the local team, including customer onboarding, tracking orders, following up on unpaid invoices, issuing credit notes and sales quotations, and supporting M&A projects.
- Implement sales and marketing campaigns relevant to customers, including training promotions.
- Assist in and manage commercial projects by preparing reports, statistics, presentations, and schedules/planning.
- Engage with and lead activities with other Customer Administrators from various offices.
- Serve as the personal assistant to the Head of Business Development for Switzerland, Liechtenstein, and Austria.
Office & HR Coordination:
- Provide crucial local support, including switchboard and administration services to the Swiss office based in Zurich, remotely from the Frankfurt office.
- Perform external and internal visitor reception duties.
- Liaise with Building Management and local vendors to ensure office facilities are well maintained, acting as Deputy Site Manager for the Swiss Office.
- Coordinate with HR regarding employee benefits or issues and arrange staff meetings and training sessions.
Events Management:
- Coordinate and prepare the office for external and internal events, from both a logistical and commercial perspective.
- Organise client events such as Business Forums in collaboration with the Events Team.
Requirements:
- At least 3 years of experience in a customer relationship environment.
- Experience in Office Management.
- Excellent verbal and written communication skills in German and English; Swiss German and French understanding is a plus.
- Ability to work in an open-minded international team with a strong networking personality.
- Experience in the finance and/or ICT industry is beneficial.
- Strong business etiquette to serve our clients in the financial industry.
- Excellent organisational skills and attention to detail.
- Proficiency in MS Office tools (Excel, Word, PowerPoint, Outlook).
If you are passionate about the financial industry and seek an opportunity to compete in a world-class organization, Swift is the perfect place for you. Join our team and determine your own path to success. Apply today!
We give you the freedom to be yourself while you can join our continuous learning journey to help evolve you within Swift.
We are creating an environment of unique individuals—like you—with different perspectives on the financial industry with the exposure to some of the largest financial organisations and industry bodies.
Swift is offering a global as well as a diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don't meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
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