At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in? Read on for more details about this particular role.
About the role
This position will be responsible for providing technical service to customers, end-users, to resolve product, service and troubleshooting repairs requests regarding technical issues related to MSA products and to prepare and conduct Trainings to customers. It shall work on Maintenance and Repair as Field Technician + have capabilities to conduct Service Trainings.
Responsibilities:
Repairing and servicing MSA equipment
- Repairs, Maintenance and Initiation MSA Products ( PG 01 – P 50) private and industrial sector
- Receive work orders from dispatching department and perform orders efficiently, customer orientated and with a high level technical expertise
- Be part of our 24 hour emergency repair team. – if required
- Support calculation of contracts
- Fill out Service Report accurate and update Location data if necessary in CRM
- Enter information in current and future Service application
- Maintaining service’s machinery, equipment, instruments and tools in a good technical shape
- Providing high quality services to a customer
Conduct service Trainings
- Train Technicians, MSA Personnel or Customer on products of MSA, focusing on new products and main PG01,07,08,23,46
- Perform Trainings for customers:
- Training of Customers ( e.g. Fire Brigades, Channel Partners, Industrial user)
- Prepare and perform Training
- Design Training formats and Service concepts
Completing customer’s service requests
- Providing service to customers according to service agreements or terminal orders
- Providing information to the Service Administrator or the Service Manager in order to prepare quotations for customers regarding service jobs
- Providing high quality customer service and maintaining a good company image
Fulfillment of operational requirements
- Project Work and daily business
- Cooperation in projects to improve service processes.
- CIP activities.
- Defining spare parts needed/required and forwarding the request to the Service Administrator.
- By fulfilling the required service documentation
- By following all procedures required by an organization regarding the service process
- By preparing reports depending on the demand and on the request of a supervisor.
- Other activities as assigned by a supervisor
Qualifications:
Experience (required):
- Technical Experience – min 2 years technical/mechanical experience
- Electrician license
- Capable to provide Trainings
- German fluent, English advanced
- MS Office >> Word and Excel advanced
- Experience in Service activities
- self-motivation & focus is a must
Experience (preferred):
- SCBA, FGFD Products and Service (also KO2 and FP)
- Use of Service Tools as CRM and SAP
Education (required):
o Technical High School or Degree or equivalent from business experience
Education (preferred):
o Technician or BSC, just graduated e.g. mechatronic or electronical engineer
Travel: 70 %