CAREER VACANCY
Field Service Technician
Department: Customer Service Europe
Location: Italy
Job Summary:
The Field Service Technician is responsible for performing field service that includes
installation, configuration, testing, demonstration, troubleshooting, on-site technical support, repair
and maintenance.
Essential Functions / Major Responsibilities:
- On-site installation of products, including configuration, demonstration, tests and trainings
- Post-installation technical support at customer’s site, warranty and post-warranty service, repair
and maintenance
- Installation, technical support and teardown of products on exhibitions, trade shows and
events organized by company to demonstrate products
- Provide backup support to customers' technical requests
- Communicate end-user feedback and issues to appropriate personnel
- Create and maintain standard reports
- Have technical ability to diagnose and troubleshoot issues with products in the field
- Ensure quality by following manufacturing process instructions by installation
- Other duties as assigned by manager
Requirements:
- Electrical, technical or similar background
- Career changers with electronical knowledge welcome
- Ability to travel frequently within the territory, ability to travel within Europe from time to
time
- Demonstrate flexibility in dealings with fluidity of installation needs
- Good personal communication skills required to deal effectively with customers
- Knowledge of standard SW and tools
- Ability to maintain acceptable standards of office conduct
- Class B driving license
- Language skills: Italian and English
If you are interested in applying for this position, please send your CV and cover letter
to hremea@leya... [Vollständig anzeigen] .