Stellenausschreibung

YOUR BENEFITS

This is a Remote role based in Germany (preferred Area is West Germany, close to an airport) with availability to travel across Europe for 60-70% of the time. The successful candidate will be part of the HQ Service team in Munich, Germany.
Our client offers a competitive compensation package, the opportunities to work with exciting technologies platforms and broadly contribute to an international team that is routinely introducing highly innovative novel technologies to the cell-based assay market.
Direct placement with our customer in a permanent employment relationship.
Free service: Our services including support and placement are always free of charge for you.
Expert support from our project managers throughout the entire application process.

YOUR RESPONSIBILITIES

New installations, periodic maintenances and relocations, troubleshooting, repair, and support, at customer sites in Europe
Coordinating & scheduling all technical visits
Provide support, in collaboration with the whole R&D and the Service Teams at Nanion HQ
The successful candidate is able to work independently, has strong and relevant technical troubleshooting, detail-oriented skills and is able to maintain a close and professional relationship with customers
When not traveling, the candidate will be in charge of:
Providing detailed reports and analysis of visits, including suggestions for actions and improvements
Documenting and maintaining all relevant information in our Support and Asset Management database
Planning and scheduling activities: Track and ensure that all service is performed within specific contractual Service Level Agreements
Helping with technical documentation and supporting our customers from remote

YOUR QUALIFICATION

Candidates (m/f/d) must be authorized to work in Germany and to travel to UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Prior field service experience 2+ years with scientific instruments
Since most of our communication happens in English you need to be fluent in it (written and spoken)
Excellent ability to work independently
Documented customer experience with strong communication, interpersonal and organizational skills
Ability to work in a multidisciplinary, multicultural and team-oriented environment
Valid driving license
Preferred Qualifications:
Experience in the life science industry is a plus
BS or MS in Engineering
Knowledge of Automated Patch Clamp and liquid handling platforms is a huge plus

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Stellenausschreibung