WHAT WE ARE LOOKING FOR - Maintain customer contacts to stakeholders and promote harmonious business relationships.
- Evaluate feedback from customers and stakeholders and trigger improvement procedures accordingly
- Contractually secure with regard to deliverables and obligations including service level agreements (SLAs)
- Lead the customer through periodic service review meetings and agreed governance meetings.
- Interpret and maintain appropriate operational reports SLAs and key performance indicators (KPIs) through the data reporting produced by the operations teams.
- Ensure reliable, quality delivery of all contract deliverables and show improved ways if needed.
- Good understanding of application management and deployed infrastructure technologies
- Ensure support and service delivery processes meet business requirements.
- Review, improve and update the IT Service Catalog and SLAs.
- Trigger and monitor cost model optimization.
- Hands-on experience in handling new service requests
- Interface for running operations to the operations teams and the project teams.
This position can be filled at the locations Düsseldorf, Berlin, Bremen, Kassel, Kiel, Unterlüß & Neuenstadt.
WHAT QUALIFICATIONS YOU SHOULD HAVE - Successfully completed studies in the field of (business) computer science or comparable training
- Several years of professional experience in Service Delivery Management
- Understanding of ITIL processes, certifications are desirable
- Experience in practical usage of Service Now is a plus
- Structured and quality-oriented way of working in a new team
- Strong communication skills, customer focus and service orientation
- Ability to summarize complex topics
- Fluent in English and German
WHAT WE OFFER YOU At our locations we offer you
- Employee profit sharing
- Attractive remuneration
- Flexible working time models and mobile working
- Company pension scheme
- Fitness and health programmes
- Corporate benefits platform
- Individual and diverse external and internal development opportunities, including SAP training, ITIL certifications at the Rheinmetall Academy
- Professional induction process supported by a digital onboarding tool
Your strengths and experience count at Rheinmetall. We also attach great importance to diversity and equal opportunities. Severely disabled applicants will be given special consideration if they are equally qualified. We look forward to receiving your application.
CONTACT INFORMATION Contact Person: Vanessa Tapken
For questions regarding your application, please use the contact form.