Role Description:
The Company
It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone.
In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more.
Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission.
We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.
Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building strong relationships over the phone? Can you help Booking.com’s partners grow their business by providing them with analysis, growth opportunities and new products and services? If your answer is “yes”, you might have what it takes to be the next Account Executive in our Frankfurt office.
What you’ll be doing:
- Pro-active communication with partners in your region by telephone and by internal messaging to assist with the development of Booking.com’s business
- Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed
- Responsible for maintaining a stable relationship with the accommodation partners
- Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to partners
- Identify opportunities for partners that will help improve Booking.com’s business
- Help identifying new potential partner leads and pass these on for further follow up
- Responsible for efficiently resolving customer service escalations related to the managed portfolio
- Support during individual and team projects, such as organizing and participating in workshops and webinars for partners.
What you’ll bring:
- Strong and engaging communication skills
- Solution oriented and results driven
- Ability to influence partners over the phone to implement suggestions;
- Strong work ethic and self-directed
- Flexible and capable of working independently and as part of a team
- Ability to prioritize own workload and effective time management
- Eye for accuracy and ability to be analytical
- Business fluent in both English & German (C1 level)
In return, we’ll provide:
- A performance-based company with competitive salary and bonuses
- Hybrid home-to-office working environment and flexible working hours
- A great platform for learning and development
- The opportunity to work with some of the brightest minds from all over the planet
Please submit your application in English.