🎯 Service Technician (Mobile), Dusseldorf (m/f/d) bei Lucid Motors in Düsseldorf – Jetzt bewerben und Karriere starten

Role:

• Diagnose, maintain and repair Lucid Motors vehicles.
• A share of 60% traveling to customers to perform on-site maintenance and repairs (usually without overnight stay)
• Work as a service advisor at the customer site
• Perform parts department tasks, including ordering, returns, and inventory management
• Work directly with customers to ensure a high level of customer satisfaction.
• Diagnose, maintain and repair Lucid Motors vehicles.
• Work effectively with the appropriate software environment to properly and completely document all interactions with customer vehicles
• Maintain a high level of knowledge of high voltage and general automotive electrical systems
• Proper implementation and documentation of the work processes, precise determination of the main concern through oral questioning and visual assessment (precise assessment of customer needs)
• Precise documentation of customer concerns for diagnosis and repair
• Follow the correct procedures for documenting repair orders.
• Explain all service options to customers, including time and cost estimates
• Tracking of all customer vehicles through the maintenance and repair process
• Ensuring the work done meets Lucid's exacting standards before returning the vehicle to the customer - as a final quality control step
• Invoicing and receipt of payment
• Conduct a thorough returns process and ensure all customer requests have been met
• so that the customer understands all the services provided and any questions that may arise are answered
• Completion of customer service tasks, such as B. Answering phone calls, scheduling appointments (if necessary)
• Call customers to inform them of the status of the repair and the completion of the repair
• Building a good relationship with customers that leads to lasting relationships
• Creative problem solving and quick action in a hectic, fast-paced environment
• Review of schedule to plan travel time and visit duration for mobile services
• Demonstrate attention to detail and passion for positive customer experiences
• Responsible for the appearance, cleanliness, and organization of the satellite center and all equipment
• You have a passion for sustainable mobility and for change in the automotive industry

Qualifications:

• Completed vocational training as a mechatronics technician
• Knowledge of high-voltage multimedia, driver assistance, air conditioning, and general electrical vehicle systems
• Excellent written and verbal communication skills
• Excellent organization
• Working independently and in a team
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Forklift driver's license or opportunity to obtain driver's license within 30 days of hire
• Must have a valid driver's license
• Advantageous
• AA/BS in Automotive Engineering or Business Administration or equivalent work experience
• Previous experience wit