Verändere deine Zukunft als Data Centre Technician bei Oracle in Frankfurt am Main

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. React to potential problems using automation, scheduling, and monitoring tools - escalating to management where appropriate. Participate in configuration and implement technical solutions to enhance and/or troubleshoot the system. Responsible for support documentation as well.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.

The person

• Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience

• Min 3 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).

• Min 3 years experience of data center M&E equipment

• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems

• Experience working in a mission critical operations environment providing client-facing, direct customer support and service.

• Ability to speak confidently & communicate clearly in a virtual environment

• Advanced technical troubleshooting skills for system, network and infrastructure issues with the ability to share knowledge and pass on skills.

• Strong Adherence to process and be process champion (including drafting new processes or challenging shortcomings in existing)

• Excellent communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff

• Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual

• Ability to review, prioritize and action incoming support tickets in a severity-based ticketing system.

• Be a driver of change and continuous improvement through new processes and creation of detailed support documentation

• Familiar with working in a change control and approval led environment.

• Highly service-oriented, reliable, responsible, self-motivated individual who has the ability to identify possible issues before they arise.

Required Data Centre experience

• Thorough understanding of data center design and layout including electrical, mechanical, cooling plant & operation thereof

• Airflow management (hot aisle, cold aisle, containment etc. and the understanding of the impacts)

• Rack, stack equipment including commissioning of new racks

• Strong structured cabling skills on fiber & copper (e.g looming, term & test)

• Ability to build and verify patching schedules for new block expansions.

Required systems & hardware expertise

• Systems administration (Linux and/or Windows Servers)

• Hardware repair, diagnosis & break / fix

• Networking fundamentals (DNS, TCP/IP, basic troubleshooting)

• IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)

• Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

• Have a solid foundation of experience supporting servers, storage and networking technology.

Role Responsibilities and Requirements:

• Act as data center SME liaison to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations)

• Works closely with the data center manager to ensure operational excellence in the data center, assist with technical decision making and drive process improvements.

• Close liaison with project teams and data center engineering for expansion projects and site builds, helping to ensure timelines are met and capacity needs are not at risk.

• Mentors and trains junior technicians to aid development and experience in advanced troubleshooting techniques.

• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software.

• Escalation point to ensure system repairs and fault diagnosis are kept within SLAs

• Planning & commissioning new rack po