💡 ABB Frankfurt sucht: Customer Service Experte (m/w/d) für Energy Industries

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The Customer Support Specialist is the first point of contact for customers and business partners of our Energy Industries in Germany. Reporting to the Head of Finance Service Cluster and using your customer service skills and knowledge, you will aid the service team by reacting to customer inquiries.

This position reports to

Head of Finance Service Cluster

Your responsibilities

• Processing customer orders from opening to invoicing, including cost control and clarification
• Obtaining quotations from known suppliers; monitoring deadlines
• Carrying out of orders
• Processing shipping orders for specific countries or groups of countries
• Monitoring and collecting payments
• Performing administrative tasks
• Taking care of training participants at the ABB University for Division Energy Industries in Frankfurt am Main

Your background

• A vocational training in Business Administration
• Min. 2 years of professional experience in commercial processing of orders
• Knowledge of principles and practices in customer service
• High flexibility and commitment
• A collaborative, solution-focused approach, and strong written and spoken communication skills
• An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
• Fluency in English and German

Benefits

• Retirement plan
• Employee Assistance Program
• Employee Share Acquisition Plan

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid ABB is able to offer you an interesting role within a highly motivated team, together with open communication structures. On the basis of a personal, practice-oriented induction programme, you will be given the opportunity to acquire the confidence needed to work independently and self-reliantly within your assigned area. Even after the joining phase, ABB offers a wide range of individual career development opportunities and supports you in realising your career goals with targeted training measures. At ABB you will find an attractive working environment in all phases of life - including mobility services such as bicycle leasing, policies for sabbaticals and home office, the ABB children's vacation camp and taking care of family members. Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference. ABB AG Your contact is: ABB PersonalDirekt +49 (0) 621 381 3500 ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate