Bewirb dich als Application Support Manager (all genders) bei Lingoda GmbH in Homeoffice – Dein neuer Job wartet

Speak our language!

We are Lingoda. Our mission is to build bridges through life-changing language learning.

Lingoda is a fast-growing online language school for language learners aspiring to provide a human-centric, personalised and seamless learning experience unmatched by competitors. With Lingoda, you're not just learning - you're teaming up with an expert who understands your goals and guides you to success, every step of the way.

Our classes are teacher-led, and supported in- and out-of-class by the latest technologies and a unique curriculum to empower our students to achieve their language goals. High-quality classes are available online 24/7, so anyone anywhere has the opportunity to learn a language with Lingoda.

As a company we bring out the best in people with a positive culture. We challenge ourselves, and we challenge others. We work smart and make it happen. We believe in personal growth and inclusion.

We work hard to contribute to a better society. How? Here are three examples:

Lingoda’s MATCH network and Global Career Centre seek to upskill and match migrants to career opportunities in Germany, supporting them through government-funded education programs

In the German healthcare sector, we support international nurses, doctors and midwives to obtain language and professional recognition through state-sponsored education programmes. As a result we have become one of the largest educational providers in this field in Germany

In December 2022, we won “Best Digital Learning Product of the Year” at the Digital Education Awards 2022

We are currently looking for an Application Support Manager (all genders) based in Berlin, or working remotely within +/- 3 hours of the German time zone.

Your mission:

Application Support Manager within our Application Support Team at Lingoda. You play a crucial role in supporting and optimizing our critical third-party applications, such as our CRM Hubspot, Learning Management System Thinking Cap. You will be responsible for maintaining high performance and user satisfaction by managing support requests, improving workflows, continuous improvements and ensuring seamless integration and operation of these applications.

This role will report to the Head of IT Operations and work with our colleagues all across Lingoda.

Your Tasks

• Support Requests Management: Promptly respond to and resolve support requests from employees and customers. Identify and address root causes of recurring issues
• Continuous Improvement: Regularly evaluate application performance and user feedback to make continuous improvements, ensuring the applications meet evolving business needs
• Vendor Liaison: Act as a point of contact with system vendors for support, updates, and troubleshooting
• Documentation: Create and maintain comprehensive documentation for the applications, including user guides, best practices, and system configurations.
• Best Practice Advising: Provide expert advice on best practices for application usage, workflow improvements, and system optimization
• Training: Conduct training sessions for end users, ensuring they are proficient in using the applications effectively
• Report creation and dashboards: Work with end users gather requirements and help create custom reports and dashboards
• Automation and Data Quality Projects: Lead and implement projects focused on automation and improving data quality within the applications.

You bring to Lingoda

• Proven experience in application support, supporting complex web applications and workflow
• Preferably working with one or more of these applications CRM, LMS, Ticketing systems
• Up to date knowledge of industry best practices and trends, and proactive mindset to integrate advancements into our ways of working
• A passion for high quality customer service
• Excellent communication skills, and the ability to collaborate with many other functions and departments
• Analytical mindset with strong problem-solving skills and attention to detail
• Fluent English skills (C-level)

What you can expect from Lingoda:

• Approachable leaders and transparent communication - every voice counts at Lingoda!
• Company events and colleagues who are always happy to socialise + budgets towards team building events!
• An inclusive environment with great team spi