Jetzt bewerben: Salesforce Support (m/f/d) bei UNION TANK Eckstein GmbH & Co KG, Standort: Kleinostheim

full-time position to be filled as soon as possible in our division IT in Kleinostheim near Aschaffenburg.

Your Responsibilities:

• Technical support to Salesforce users
• Continuously update knowledge of product features to provide accurate solutions to customers
• Identify and resolve Salesforce-related problems, including data discrepancies, workflow errors, and integration issues
• Monitor Salesforce integration with downstream systems
• Develop and deliver training sessions for end-users
• Generate and tailor reports and dashboards to offer insights into license consumption, adoption, and other key performance metrics
• Escalate urgent requests or complex issues
• Diagnose, resolve, and respond to all customer issues and inquiries
• Contribute by writing support articles to enhance our knowledge base
• Engage in projects and special initiatives as required

Your Profile:

• Successfully completed computer science degree or comparable qualification
• Several years of experience as Salesforce administrator, tech support or software engineer
• Expected certifications: Salesforce administrator or Salesforce Platform App Builder, other specializations are a plus
• Interpersonal skills and an efficient and solution-oriented way of working within a multicultural team
• Strong business acumen, technical aptitude, analytical skills and attention to detail
• Ability to manage and prioritize small projects and to communicate clearly with users
• Exceptional team player, constant collaborator with a great sense of accountability and responsibility
• Excellent written and verbal communication skills in English

What we offer?

• Flexible working hours: The perfect compatibility between family and work is important to us.
• Shopping Card: The Ticket Plus City Card is topped up monthly with 50€ for all employees.
• Mobile working: Whether you are working from home or on-site with your team, flexibility is a top priority for us.

Interested?

Please send your application with your salary expectation and your earliest possible starting date via E-mail to personal@ut... [Vollständig anzeigen] .

Contact Person:
Lara-Sophie Packroß
Human Resources
T / +49 6027 509-147

Location: Kleinostheim